Today must be con artist day.
Con Artist #1: There was a couple that was due to check out on Monday. However, Monday was President’s Day and they claimed they couldn’t get a hold of Health and Welfare, who was paying for their room. This couple had been at the hotel for 3 weeks. So, by the end of the night I thought that I assumed this had been approved. I sent an email to the Dept of Health and Welfare and asked what the status of this customer was. I got a reply back, saying they were actually supposed to have checked out on Monday. I went down to talk to the customer and ask them to leave, and she tried to stay another night. I told her absolutely not, and that I wasn’t going to be conned another night. She kept trying to say that she was going to call the office and see. I wasn’t going to have her stay anymore, especially since she can’t seem to follow policies that she even signed when she got here and was reminded of on other occasions.
Con Artist #2: The hotel has an agreement with St Alphonsus Hospital, and at times (more…)